Mayura Appliance, operating under the brand SmartFingers™ ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, use our website, or use our Technician App.

Information We Collect

Personal Information: When you contact us, place an order, register on our Technician App, or use our services, we may collect personal information like, but not limited to:

• Name
• Phone number / Mobile number
• Email address
• Delivery address
• Service history
• Wallet transaction data (for Technician App users)

This information is collected solely to deliver services and improve your experience on our website, support site, and Technician App.

Location Information (Technician App): To provide core app functionality, we collect location data from your device, including:

• Real-time GPS location during active service assignments
• Travel distance (total kilometers covered) between technicians and customer locations
• Background location access while a technician is actively working on a job

This data helps the app to:

• Guide technicians to customer locations
• Calculate travel distance accurately
• Determine wallet-based payments or expense credits

📍 Location tracking is enabled only while a job is active and is automatically stopped once the job is completed.

Your location information is not used for marketing purposes and is never shared with third-party advertisers.

Usage Information: We may collect information about your interactions with our services for improving your experience.

How We Use Your Information

We use the collected information to:

• Process and fulfill your orders.
• Provide and maintain the Technician App services.
• Display customer service job details and navigation maps.
• Track travel distances and calculate technician wallet credits.
• Communicate with you regarding your purchases, inquiries, service alerts, and important notifications.
• Send you updates or promotional offers (only if you consent).
• Improve our products, services, app features, app performance, and user experience.

🚫 Your data is never sold or rented to third parties.

Data Sharing and Security

• We do not share your personal data with external parties for advertising or tracking purposes.
• We may share limited data with trusted service providers (such as cloud storage, analytics providers, or delivery partners) strictly for operational needs and fulfilling your orders.
• All such providers are bound by confidentiality agreements.
• Appropriate technical and organizational security measures are in place to protect your data from unauthorized access, misuse, or disclosure.

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction or deletion of your data.
• Opt out of promotional communications at any time.
• Contact us with any privacy-related questions or concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, especially when new features (such as location tracking) are introduced.

• Updates will be posted on this page with a revised effective date.
• Continued use of our services or the app after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Phone: +91 9994790007

Email: support@smartfingerstech.com